FEBRUARY 5, ‘25 // order to treat the large volume of patients turning to the clinic for help, Dr Hirschfeld eventually trained his sta� to work under his guidance this way enabling him to help more patients. What’s unique about Dr. Hirschfeld is that despite the success and rapid growth of his practice, he is still personally involved in every case. He treats his patients with unusual warmth and dedication, caring for them as if they would be friends and family. To him, it’s not just charts, numbers and results. He listens to everything the patient has to say, reviews the �les and develops a customized treatment protocol. He takes into account the patient’s unique circumstances and medical needs and does everything in his power to not only cure them with Hashem’s help, but also make the whole ordeal easier to bear. It wasn’t only Dr. Hirschfeld’s exceptional track record in successfully treating even the most di�cult cases that prompted RefuahHealth to reach out to him to lead and establish the Infusion center. It was the heart, warmth and caring with which he treats every patient, as he gently guides them through the process, secure in the knowledge that they’re being treated by a doctor who genuinely cares about them and their wellbeing. A new reality. When we spoke to Dr. Hirschfeld, he shared with us how amazed he was at the vision and dedication of the RefuahHealth administration. He pointed out that health centers, especially large ones, are usually run like big corporations with one goal in mind - to make more money. But not RefuahHealth. “I discovered a new reality.” Dr. Hirschfeld shared. “ A health center that despite operating on a large scale still has only one goal - to provide better care for their patients and make things easier for them.” “When RefuahHealth �rst reached out to me,” reveals Dr. Hirschfeld, “The request was as follows:” "We have numerous patients who live in the Monsey and the surrounding area who despite being ill, have no choice but to spend hours and hours commuting to the city every time to receive their prescribed chemotherapy treatments. These patients are su�ering enough without the added hassle and discomfort of traveling all the time. We need to do something about this to make things easier for them.’” Refuah’s goal with opening the Infusion Center was clear. They were determined to o�er a service to the community and make things easier for those �ghting a di�cult disease. Every patient, no matter who they are and who is treating them, can now arrange with their doctor to receive their treatments locally at the Refuah Infusion Center. A unique center for healing. “When it comes to infusion centers there isn’t usually much room for innovation.” Dr Hirschfeld explains. There’s the standard equipment and sta� that every infusion center has; hospital beds, comfortable armchairs, some basic medical equipment, quali�ed nurses who can administer the chemotherapy to the patients, and doctors who can monitor and supervise treatment. “Yet, RefuahHealth still found a way to create a better experience for their patients.” admires Dr. Hirschfeld. The atmosphere at the infusion center is calm, private and as pleasant as possible. They’ve thoughtfully provided anything a patient could possibly want or need; food, hot and cold drinks, reading material, seforim, books, music, entertainment and more. If there’s something that could make the ordeal more bearable for patients, it’s there. A need to do more. Dr. Hirschfeld recounts that one day one of the administrators of RefuahHealth came into his o�ce and asked him a question he found strange: “What else can we do to make things easier for our patients?” the administrator asked him. “I honestly didn’t know what to answer.” Dr. Hirschfeld tells us. “You’re already doing everything possible for your patients.” Dr. Hirschfeld told the administrator. “You’ve made sure that your patients have a comfortable, pleasant place where they can get their treatments, close to home, sparing them a grueling commute into the city. What else can you possibly do?” “I have an idea…” The administrator told Dr. Hirschfeld. “As you know, patients need to take a blood test before they can get their infusion and that takes time. They have to wait here until it’s sent to the lab and the results come back, and only then can they get their treatment. How about we send someone to their home to do the 78
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